Securus provides flexible, IT infrastructure solutions, tailored to meet your specific needs, allowing you to generate more business and giving you a real competitive advantage.

As an independent provider, Securus will give you an unbiased view of the current and future technologies available and, with our own data centres and core network, we are able to provide unprecedented quality of service.

Our Own Infrastructure

Securus has its core data centres in London’s Docklands and Manchester’s Telecity, connected to our UK-based network which aggregates the majority of the top Tier One ISPs with a presence in the UK, as well as most countries worldwide. This gives Securus unbridled access to over 3,000 UK local loop unbundled exchanges, as well as the latest technologies such as EFM, FTTC and FTTP. Access Technologies

Excellent IT Support

Service delivery is at the forefront of all Securus’ IT solutions: business communications are a complex mix of technologies and services and, as a managed communications aggregator, we are proud to be seen as a trusted technical advisor. We build long-term relationships with our clients and act as the single point of contact for IT support, acting as an extension of your IT team.

Many telcos, integrators and resellers take the cheaper options to outsource their technical helpdesks offshore. Securus however, has invested heavily in a UK-based technical help desk, operated 24 hours a day, 7 days a week. The Cisco and Juniper trained staff are given continual technical training and have a full understanding of our networks and solutions, as they collaborate on our knowledge share program.

Highly Skilled Helpdesk Staff

At Securus, the skills and efficiency of our dedicated support team sets us apart from our competitors. The helpdesk staff will ensure that your call is answered immediately and issues or faults are dealt with quickly and professionally. We pride ourselves on our proactive approach to service and, when necessary, the ethos is ‘resolve the issue first and discuss the fault later’- a rare thought process in the telecoms industry today.

We also work closely with our technology partners to ensure that our agents are trained and accredited to the highest standards. All calls are logged and managed through to completion, and are continuously assessed as part of our service level objectives.

Our processes adhere to best practice ITIL standards, and we perform regular customer satisfaction surveys to continually improve performance levels. Our data centres have achieved ISO9001 quality standards and ISO27001 security accreditation, allowing us to deliver compliant services. Our staff and engineers are all cleared to the basic security levels, with those engineers working in the MOD and public sector all cleared to the highest levels required.

Code of Practice

Please view our Code of Practice here.