SD WAN in the real world

As I’m restricted from talking about a retail specific game changer we have in the pipeline (more in a few months!) the focus has moved to another game changer that is much closer to readiness. SD WAN: this emerging technology is fuelling the growth of vendors offering products and services aimed at the software-defined WAN Read More

The sky’s the limit when you have the right people around you

Over recent months, Securus has entered the international communications market space. Driven by customer needs, we have deployed our services into Europe and the USA. At first, this seemed like a headache we could live without, throwing up questions from our stakeholders around remote management, physical presence in foreign locations and a general fear of Read More

Mergers & Acquisitions: does customer service suffer?

The usual suspects continue to jump on the Merger & Acquisitions bandwagon, cherry picking the best up and coming companies. However, it is happening more and more frequently (and I shall mention no names, to protect my legal position!) that the bigger company buys the smaller company, which has carefully cultivated their own positive reputation Read More

Network outages can be avoided!

  Why do the larger telcos often seem to cut corners?  There have been, over the last six months, a spate of major outages from what would be deemed ‘big’ telcos.  When you read the reasons for outages, it’s often a single piece of hardware that causes multiple issues.  How does that happen?  Why do Read More

Is the customer still king?

Why does it seem that personal service is a thing of the past? A former colleague of mine from Tiscali days once described fibre connectivity as a ‘race to the bottom’, price-wise. I have used that phrase many times.  It is true, you do have to add value, or at least that’s our thought process.  Read More