System Status

Tue 21/05/2019 15:46

Following investigations we believe this incident to be resolved. If you are still experiencing a loss of service following rebooting your devices please call into the Support Desk.

We apologise for any disruption caused by this incident.


May 21, 2019 at 13:35

We have noticed a number of additional Virgin Media circuits in the affected POP appear to have lost connectivity. We are requesting the supplier investigate further as a matter of urgency

Tuesday, May 21st, 2019 at 11:01

We are currently aware of an issue affecting Virgin Media circuits. This has been raised to Virgin and their engineers are currently investigating.


Tue 16/04/2019 14:01

Service has been restored following repair by the attending enigneer. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.

We apologise for the inconvenience caused by this interruption


Tue 16/04/2019 12:52

An Engineer is currently on site Investigating the root cause of this outage, further updates will be provided as and when they are available


April 16, 2019 at 12:00

Supplier advising they are not seeing any light levels from hardware at the affected POP. NOC team have dispatched an engineer who is en route to the POP for further testing.

Further updates will be provided when available


Tue 16/04/2019 10:17

Monitoring has alerted us to a number of Talk Talk circuits that are currently out of service. Initial diagnostics indicate that the circuits are related to a single handoff point between Talk Talk and supplier. Engineers are investigating and are engaged with the supplier. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that engineers are working to return full service as soon as possible.


Past Incidents

Fri 05/04/2019 13:25

Suppliers have advised that as of 12:54 alarms have been cleared, the root cause still being investigated by engineers. Although services appear to be connecting now, we would still consider these circuits at risk until advised by Virgin Media.


Fri 05/04/2019 12:10

Virgin Media has confirmed that a Core failure in London is currently being experienced. Engineers are investigating and attempting to localise the issue. We will update you further when we receive any further updates


Fri 29/03/2019 11:27

Western power have confirmed the believe the Issue on the power grid to now be resolved.

We apologize for any inconvenience this may have caused


Fri 29/03/2019 10:35

Investigations have highlighted that there is a confirmed issue on the local power grid. This is affecting several post codes. Further updates will be provided when available.


Fri 29/03/2019 10:20

We are currently aware of an issue affecting the Wolverhampton area. Engineers are currently investigating, updates to follow as soon as available.